Legal & Terms

Refund Policy

রিফান্ড পলিসি

Last Updated: June 2026

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Welcome to SMM Bangladesh. By using our services, you agree to the terms outlined in this Refund Policy. Please read this policy carefully before placing any order.

1. General Refund Policy

SMM Bangladesh primarily provides digital social media marketing services. Due to the nature of digital services, refunds are generally not available once an order has been placed and processed.

Most approved refunds will be issued as Wallet Balance. Refunds to the original payment method are granted only in exceptional cases and solely at the discretion of SMM Bangladesh.

2. Order Cancellation Policy

Customers cannot cancel orders directly. Order cancellations can only be reviewed and approved by an administrator. A cancellation request may be considered if all of the following conditions are met:

  • The request is submitted within 30 minutes of placing the order.
  • The service has not started yet.
  • The customer provides a valid reason along with supporting evidence or documentation.
  • The request is submitted through our official WhatsApp support.
  • The order was placed using Wallet Balance.
Note: Orders paid directly through payment gateways or manual payments are considered purchased services and are generally not eligible for cancellation.

3. Non-Refundable Situations

Refunds will not be provided in the following situations:

  • Incorrect link submitted by the customer.
  • Incorrect username, profile URL, channel URL, or post URL.
  • Private accounts, private channels, or restricted content.
  • Username changes after placing an order.
  • Customer mistakes or incorrect service selection.
  • Orders that have already started processing.
  • Delays caused by platform updates, maintenance, or third-party provider issues.

Exception: If contacted within 30 minutes, service hasn't started, and Section 2 requirements are met, it may be reviewed.

4. Refill Policy

Refills are available only for services that explicitly include a refill guarantee. To qualify for a refill:

  • The service must mention refill coverage.
  • The request must be submitted within the stated refill period.
  • The original order must remain unchanged.

Services without a refill guarantee are not eligible for refill support.

5. Incomplete or Undelivered Orders

If an order cannot be completed or delivered due to provider-related issues, SMM Bangladesh may issue:

  • A partial refund,
  • A full refund to Wallet Balance, or
  • An alternative solution determined by our support team.

6. Duplicate Orders

Duplicate orders will be reviewed on a case-by-case basis. Valid duplicate orders may be eligible for compensation. Duplicate orders caused by customer mistakes will be subject to the policies outlined here.

7 & 8. Wallet & Original Payment Refunds

Wallet Refunds: Considered if valid reason and evidence are provided, meeting policy requirements.

Original Payment: Not guaranteed. In exceptional situations, if approved, refunds will be processed via bKash only. Processing times may vary.

9. Accepted Payment Methods

We accept: bKash, Nagad, Upay, Pathao Pay, Binance Pay, Dutch-Bangla Bank. (However, approved original payment refunds, if any, will be issued only through bKash).

10. Right to Refuse Refund Requests

SMM Bangladesh reserves the right to refuse any refund request that violates our Terms of Service, contains false information, lacks sufficient evidence, involves abuse of our platform, or falls outside the conditions described in this policy.

11. Contact Us

If you have questions regarding refunds, cancellations, or billing matters, please contact us:

📧 info.smmbangladesh@gmail.com 📞 WhatsApp: +8801410761996 ✈️ Telegram: @smmbangladesh